SOLIS Privacy Policy

Last updated: [Insert Date]

At Solis, we take your privacy seriously. This policy explains what data we collect, why we collect it, how we use it, and the rights you have over it.

By using our website, signing up to our mailing list, or making a purchase, you agree to the practices described below.

Subscribers

When you subscribe to our mailing list, we collect:

Your name (optional)
Email address
Marketing preferences

By subscribing, you agree to receive email communications from us relating to, but not limited to, new products, promotions, offers, brand news, and events.

To subscribe, you must actively tick the opt-in box and enter your email address.

Our website platform (Shopify) stores this information so we can send you relevant, timely communications. Shopify will also log your IP address to help us track site performance and usability.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at [Insert Email]. You can also request a copy of your data or ask us to delete it completely.

Customers

When you make a purchase from Solis, we collect:

Name
Email address
Contact number (if provided)
Billing and delivery addresses
Order history

We collect these details to process your order, arrange delivery, handle returns/exchanges, and comply with consumer rights obligations.

We do not store or have access to your card details. All payments are securely processed through:

Stripe (card payments)
PayPal (PayPal account or card payments)

If you choose Klarna at checkout, your details will be shared with Klarna so they can assess and provide their payment services. This is processed in line with Klarna’s Privacy Policy.

Our e-commerce platform (Shopify) and our shipping providers will have access to your order details so we can process and deliver your order efficiently.

Customers are not automatically subscribed to our mailing list — you must actively opt in.

Cookies and Tracking

We use cookies and similar technologies to:

Keep our website secure and functional
Remember your shopping basket and preferences
Analyse how people use our site
Show relevant ads on other platforms

You can manage or disable cookies in your browser settings, although this may affect your shopping experience.

Google Services

We use Google Analytics to help us understand website traffic and usage patterns. For more information on how Google processes your data, see their Privacy Policy.

Your Rights (UK & EU GDPR)

You have the right to:

Access the data we hold about you
Correct any inaccuracies
Request deletion of your data
Withdraw consent for marketing at any time
Object to certain types of processing
Request a copy of your data in a portable format

To exercise your rights, contact us at [Insert Email].

Changes to This Policy

We may update this policy from time to time. Any changes will be posted here and, where relevant, emailed to you. Continued use of our website means you accept the updated terms.