Shipping Information
We currently ship within the UK and Europe.
UK Orders
All UK orders will be sent via Royal Mail.
Standard - £3.99
2-4 Working Business Days
Express - £4.99
1-2 Working Business Day
EU Orders
We currently ship to the countries listed below at a flat rate of £15.99. Please note that this fee does not include any customs fees, import duties, or taxes, which may be charged by your country. All orders are dispatched from the UK, and any customs charges are the responsibility of the recipient. Delivery typically takes 2–14 business days, though it may take longer if held in customs.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, Switzerland, Turkey & Ukraine.
International Orders
We are currently working on providing a mail service to outside the EU. We apologies for any inconvenience, but rest assured we are working on this!
Duties, Taxes & Import Fees
If your order is heading outside the UK, please be aware that any customs duties, import taxes, or local fees are your responsibility.
It’s worth checking your country’s import rules before ordering so there are no surprises at the door.
Order Processing
We aim to pack and dispatch your order within 1-2 working days.
As soon as it’s on the way, we’ll email you a tracking link so you can follow its journey to you.
Delivery times are estimates and may be affected by things outside our control - like customs delays, courier strikes, or extreme weather.
Returns
We hope you love your SOLIS gear, but if you need to return something, here’s how it works:
You have 14 days from delivery to request a return.
Items must be unused, unworn, unwashed, and in original packaging with tags attached.
Email orders@solisrunning.com with your order number and reason for return to get started.
Return Shipping
We don’t currently cover return postage - you’ll need to arrange and pay for a tracked return yourself.
Please keep hold of your tracking receipt - we can’t be responsible for returns lost or damaged in transit.
Refunds
Once your return arrives and passes inspection, we’ll process your refund to your original payment method within 7 working days.
Original shipping fees are non-refundable.
Got a question?
If you’re unsure about anything - from shipping times to sizing - just drop us a message at orders@solisrunning.com before you place your order.